Returns & Refunds

Last updated 16 July 2026

Our policy

If a piece is not right, you may return it within 14 days of delivery for a full refund of the purchase price. Children grow quickly and sizing across European brands varies — we would rather you exchange a size than keep something that does not fit.

Condition of returned items

Returned items must be unworn and unwashed, in original condition, with all original tags attached. Items worn, laundered, altered or damaged after delivery cannot be accepted.

How to return an item

• Email hello@remigrace.com within 14 days of delivery, quoting your order number and the item.
• We reply with a return authorisation and the return address.
• Pack the item securely and send it back. We recommend a tracked service — until the parcel reaches us it remains your responsibility.

Return shipping costs

Return shipping is paid by the customer, except where the item is faulty, damaged in transit, or not what you ordered. In those cases we cover the cost in full — contact us and we will arrange it.

Refunds

Once we receive and inspect your return we issue a refund to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post the credit. Original outbound shipping is refunded only where the item was faulty, damaged or incorrectly supplied.

Exchanges

For a different size or color, return the original item as above and place a new order. This is the fastest route, as popular sizes move quickly and we cannot hold stock against a return in transit.

Faulty items

If an item arrives faulty or develops a fault in normal wear, email us your order number and photographs of the issue. We will repair, replace or refund it. This does not affect your statutory rights.

Items that cannot be returned

For hygiene reasons, pierced earrings and opened underwear or socks cannot be returned unless faulty. Personalised or made-to-order items are not returnable unless faulty.