Shipping

Last updated 16 July 2026

Processing

Orders are prepared and dispatched within 1–2 business days of payment being received. Orders placed at weekends or on public holidays are processed on the next business day. You will receive a confirmation email with tracking details as soon as your parcel leaves us.

Rates and delivery times

Shipping is calculated at checkout from the destination and the weight of your order, and the exact amount is shown before you confirm payment.

• Standard domestic delivery — typically 3–5 business days after dispatch.
• Expedited domestic delivery — typically 1–2 business days after dispatch.
• International delivery — typically 7–21 business days after dispatch, depending on destination and customs clearance.

Delivery estimates come from our carriers and are not guaranteed. We are not responsible for delays caused by carriers, customs authorities, weather or other circumstances outside our control.

Customs, duties and taxes

International orders may attract import duties, taxes and customs handling fees in the destination country. These are the recipient's responsibility and are not included in the price of the goods or the shipping paid at checkout. We cannot declare orders as gifts or understate their value.

Incorrect addresses

Please check your delivery address before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange re-delivery at your cost.

Lost or damaged parcels

If your order has not arrived within the expected window, or arrives damaged, email hello@remigrace.com with your order number. We will open a claim with the carrier and either replace the item or refund you.

While the shop is closed

Online checkout reopens in Autumn 2026. Orders placed by email before then ship on the same terms set out above.